Faculty FAQ
You can access your Brightspace courses by logging in through SSO: login.nu.edu. Click on the D2L button to access Brightspace. Review Accessing Your Course for more detailed instructions.
You may contact the Online Learning and Instructional Support (OLIS) team at 1-877-533-4733 Option 1. Operating Hours
Monday - Friday: 8:00 am to 5:00 pm (Pacific) *Saturday & Sunday: 8:30 am to 5:00 pm (Pacific) *Please note: Online Learning and Instructional Support is open only on the weekend before the first day of class to actively prepare for the upcoming term.
Additional information can be found at https://www.atalearning.org/online-learning-support-services
D2L is the company and Brightspace is the product.
Brightspace supports the latest updated versions of most browsers including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. For more information, please refer to the Brightspace browser support page (https://documentation.brightspace.com/EN/brightspace/requirements/all/browser_support.htm)
To update your notification settings, log in to Brightspace and click on your name on the upper right of the screen. Then, click Notifications from the drop-down menu. (See visual directions below) You can choose to receive alerts via email or SMS for announcements, grade updates, feedback, and more.
Click on your name and press "Notifications."
Under "Contact Methods," you can choose to edit or add an email address, register a mobile number, or delete any notification method option.
Scroll down to customize the types of notifications you receive by clicking the boxes under "SMS" and "Email." To stop receiving notifications, click the box until it is unchecked.
Press the blue "Save" button at the left bottom hand of your screen to save your notification preferences.
Review this resource for possible reasons and solutions: https://community.brightspace.com/s/article/Why-can-t-learners-see-an-assignment-submission-folder
Review this resource for possible reasons and solutions: https://documentation.brightspace.com/EN/le/content/instructor/students_cant_see_posted_content.htm
Please contact the Online Learning and Instructional Support team at olis@nu.edu to report a broken link in your course.
If a student reaches out to let you know they’ve been kicked out of an exam, review these steps to reset the attempt for the student: https://community.d2l.com/brightspace/kb/articles/3525-manage-quizzes-with-learner-attempts
Review this job aid to learn more on grading submitted assignments: https://drive.google.com/file/d/12b4alwVxQJ_byiolYfRVwHQ6yUtLHbLE/view?usp=sharing
Check out the Resetting an Assignment job aid for support on this topic.
All Zoom resources can be found at this webpage: Brightspace Zoom Video Conferencing.
Should you need additional support with Zoom, please reach out to the NU IT Helpdesk at helpdesk@nu.edu or call 1-858-309-3580.
If your course offers a DART eBook, it can be found in the DART eBook section of your course in Brightspace. To find the DART eBook, follow these steps: Getting Started > DART eBook (Click HERE for Access) > VitalSource Digital Materials.
Instructors are able to receive a complimentary copy of the textbook for their upcoming course by submitting a Desk Copy Request eForm within SOAR. For more information visit https://www.atalearning.org/faculty-textbooks.
If the assigned textbook in SOAR is the out of date or out of print edition, the Course Lead of Academic Program Director may submit a Textbook Change Request eForm within SOAR at least 12 weeks prior to the next course offering. This information is not automatically updated once a new edition of the assigned textbook is available. For more information visit https://www.atalearning.org/faculty-textbooks.
Instructors are able to receive a complimentary copy of the textbook for their upcoming course by submitting a Desk Copy Request eForm within SOAR. For more information visit https://www.atalearning.org/faculty-textbooks.
You may contact the Online Learning and Instructional Support (OLIS) team at 1-877-533-4733 Option 1. Operating Hours
Monday - Friday: 7:00 am to 7:00 pm (Pacific) *Saturday & Sunday: 8:30 am to 5:00 pm (Pacific) *Please note: Online Learning and Instructional Support is open only on the weekend before the first day of class to actively prepare for the upcoming term.
Additional information can be found at https://www.atalearning.org/online-learning-support-services
Additional information is available by visiting the Brightspace Instructor page.